Support

Payment methods
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Select your preferred method of payment:

  • iDEAL
  • Credit card
  • Klarna post payment

iDEAL
iDEAL is the most widely used payment method in the Netherlands. Payments can be made through the 10 major Dutch banks: ABN AMRO, ASN Bank, Bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot.

The payment method is based on a transfer, but then the amount and the recipient’s account number are already pre-entered. One of the advantages of iDEAL is that the payment is guaranteed: the customer cannot rescind the payment.

Credit card
Enter your credit card number, expiration date, CID/CVC code (often shown on the back of the credit card) and an extra passcode if needed. We send the information to the credit card company.

Returns
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Is your Puck not working? Not a problem.

If you ordered the Puck Keysafe from a seller other than De Beer Innovations or through our webshop, then take your Puck Keysafe back to the sales location where it was purchased. If you did order it from De Beer Innovations or through our webshop, then go through the following steps:

Return online:

puck-keysafe.nl/retour-aanmelden

  • Enter your return shipment online and complete the return form
  • Within 48 hours, we will send you a return number, return code and return form

Packaging

  • Package the item
  • Complete the return form
  • Include your received return code and return number on the return form
  • Stick the return form on the package so that the return number is visible

Shipping

    • The package is now ready to be returned, and can be shipped to our logistics centre:

    Retour Puck Keysafe

    Marchandweg 45

    3771 MN Barneveld

    • Once you have received your return number, you have 14 days to send back your product

Refund

  • The return shipment will be processed and refunded as quickly as possible, within no more than 14 days.


FAQ

How safe is the Puck Keysafe?
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The Puck Keysafe is the only key safe in the Netherlands with numerical access and an SKG certification. The safe has the SKG** certification and thus meets the strict requirements of the Dutch Police Approval for Safe Living (PKVW). Read more about this quality mark here.

Where can I find the Puck Keysafe manual?
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Download the manual here (PDF).

Can I mount the Puck Keysafe to the wall?
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No. However, the mounting bracket can be used to mount the Puck to the door or doorframe.

What to do if I forget my code?
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Without the code, the safe cannot be opened and it will have to be cut open. So be sure to choose a code you will be able to remember. You can also write the code down and keep it in a safe place, or share it with someone you trust. That way, you will know for sure that your safe can always be opened.